Refund policy

30-day free returns

Try The Maker at home for 30 days from the day it's delivered. If you're not happy with it for any reason, send it back for a full refund. 

How to return

  1. Email us at pawan@milkworks.com.au within 30 days of delivery, with your order number or the email you ordered with.
  2. Pack The Maker with all its parts in the original box.
  3. Once we receive it, we'll refund the full purchase price to your original payment method within 5 business days. There's no restocking fee.

After the 30-day period, we don't offer refunds for change of mind. Your rights under the Australian Consumer Law still apply.

Damaged or faulty on arrival

If The Maker arrives damaged or doesn't work, email us as soon as possible with your order number and a photo or short video. We'll replace it or refund you, and cover all shipping costs.

1-year warranty

The Maker comes with a 1-year warranty against defects in materials and workmanship, starting from the day it's delivered.

  • What we'll do: if your machine has a defect, we'll repair or replace it. If neither is possible, we'll refund you.
  • What's covered: normal household use in Australia.
  • What's not covered: damage from misuse, accidents, dropping, commercial use, or repairs by anyone other than us.
  • How to claim: email pawan@milkworks.com.au with your order number (or the name and email you ordered with), a description of the problem, and a photo or video if you can. You don't need a receipt.
  • Costs: we pay the shipping costs for valid warranty claims.

This warranty is given by Milk Works, 65 Dudley Street, West Melbourne, Victoria, Australia. Phone: 0488 587 333. Email: pawan@milkworks.com.au.

The benefits of this warranty are in addition to your other rights and remedies under a law in relation to the goods.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.